List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.
ELEMENT | PERFORMANCE CRITERIA |
Elements describe the essential outcomes. | Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Gather information for hearings of disputes | 1.1 Collect information relevant to decision by contacting the person, relevant parties and the treating doctor where relevant and consider any new information provided 1.2 Obtain additional information from relevant parties as required and provide to stakeholders 1.3 Clearly and promptly advise all parties affected by the decision of their review rights in accordance with legislative requirements |
2. Brief representatives for hearing | 2.1 Collate all relevant and required information into organised files 2.2 Provide a clear and thorough verbal and/or written briefing of information collected and available on file 2.3 Outline and discuss any potential problems or issues that may impact on the case 2.4 Provide support at formal or informal conciliation and review hearings following organisational guidelines, where required |
3. Follow up on outcomes | 3.1 Process all forms and collate documentation in required timelines 3.2 Clearly and promptly notify relevant parties about outcomes 3.3 Accurately update records and file according to organisational guidelines 3.4 Follow up on required actions emanating from the conciliation or review hearings |
Evidence of the ability to:
interpret and comply with industry and organisational obligations and objectives
effectively prepare files and information to represent the agent's or insurer's interests at review hearings
assist and brief representatives prior to and at the conciliation or review hearing as required
follow up on outcomes and finalise all documentation.
Note: if a specific volume or frequency is not stated, then evidence must be provided at least once.
To complete the unit requirements safely and effectively, the individual must:
outline the relevant parties in the personal injury management sector
describe the key features and steps in conciliation and review hearing procedures and requirements
outline critical features of common law, legal systems and procedures, and relevant Acts relating to conciliation and review hearings
outline the key organisational policy, procedures, underwriting guidelines and authorities
analyse and interpret industry and organisational policy wording
describe the key industry compliance requirements
identify the key features and uses of relevant information and communications technology systems.
Assessment must be conducted in a safe environment where evidence gathered demonstrates consistent performance of typical activities experienced in the personal injury management field of work and include access to:
office equipment, technology, software and consumables
organisational records, policy and procedures.
Assessors must satisfy NVR/AQTF assessor requirements.